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Frequently Asked Questions

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General Water Questions

Where does our water come from?

How is the water treated?

What type of water am I receiving at my home?

What is the water pressure delivered to my home?

How hard is my water? Do I need a water softener?

What is in my drinking water?

Does the City add fluoride to the water?

How can I have my water tested?

For answers to the above general water questions, view the General Water FAQs (PDF).

 

Changes in Water Quality

My water has an unpleasant taste and/or odor, what should I do?

How can I remove the chlorine in my water?

I’ve noticed that my water is discolored, what do I do?

How do I get rid of discolored/brown water?

I have noticed a black or pink slime on my plumbing fixtures/sink/shower/toilet/etc.

I have noticed that my water appears blue, what is going on?

I have noticed that my water appears yellow, what is going on?

For answers to the above questions regarding changes in water quality, view the Changes in Water Quality FAQs (PDF).